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Terms and Conditions of Postal COD Service



By clicking the “Accept” button below you are agreeing to our Terms and Conditions of Postal COD Service. Please take the time to read our terms before proceeding to the next step. If you do not intend to collect and pay for your parcel at the post office counter, kindly click the “Decline” button to proceed to another payment option.
1. Once your parcel has been sent, a NatureWorx consultant will contact you by email with your postal tracking number and approximate day of arrival at your post office. Please acknowledge receipt of your tracking number by return email.

2. You will be required to track your parcel by calling Post Office Customer Care on 0860 111 502 a day or two before approximate day of arrival. Quote the tracking number provided by the consultant.

3. From the day of arrival at your post office, you are required to collect the parcel within 2 (two) weeks. If you are unable to collect within the stipulated two-week period, please contact us to advise of collection delay.

4. If you enter your primary (street) address as your delivery address, you may not necessarily receive a notification from the post office to collect. Thus kindly track your parcel, and go to the post office collections counter with your tracking number.

5. As postal COD parcels are registered items, it is necessary to present your ID on collection and pay the amount stated on the charge card, attached to the parcel.

6. Should you experience any problems with retrieving your parcel, you are requested to contact us. We will assist you in tracking or following up your parcel.

    


 

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